HR Systems and Process Analyst - 12 Month

BASIC FUNCTION

Reporting to the Manager of Human Resources, the Human Resources Systems and Process Analyst supports the optimization and ongoing maintenance of the human resources information system (HRIS), as well as application support for additional technology systems used within the Human Resources Department. This role is responsible for leading regular reporting activities and managing routine and ad hoc system security, configuration updates, and enhancements. The Human Resources Systems and Process Analyst researches, develops, and facilitates training related to the HRIS, other human resources systems, and reporting tools. As an experienced HR practitioner, this position provides leadership, technical expertise, and operational support in areas including HR systems and reporting, recruitment, training and development, policies and procedures, and departmental projects and initiatives.

PRINCIPAL RESPONSIBILITIES

HR System Support

• Serve as the initial point of contact for HR application troubleshooting and issue resolution.
• Provide guidance and consultation as a key internal support resource for HR systems.
• Act as the primary liaison between the Information Technology Division and HR for all HR systems, as required.
• Manage the HRIS, including updating and maintaining system configurations, while providing specialized knowledge and support for the HRIS SAP SuccessFactors platform.
• Assist in maintaining data integrity within the Kronos and JD Edwards systems, particularly as it relates to employee and payroll information.

Reporting and Analysis Support 

• Analyze and interpret data to support HR initiatives and operations requirements.
• Provide routine, scheduled, and ad hoc internal reports to analyze HR and payroll related data for forecasting, benchmarking, and trending. 

Project Support

• Provide project support by executing project management activities, including documentation, requirements gathering, issue and risk tracking, and status reporting.
• Coordinate and support project activities by assisting the Payroll Manager and HR Managers in planning, coordination, communication, and executing projects; lead assigned project components as required. 

Training and Development

• Manage the HRIS learning management system, including uploading training materials, assigning training, administering testing, and ensuring system integrity, managing registration, and completion tracking.
• Develop, plan, and facilitate training on HR systems and reporting tools, including training required for new system implementations.

MINIMUM QUALIFICATIONS

• Three year college diploma in human resources or a related field.
• Minimum five years of experience or equivalent in human resources, with demonstrated progressive experience supporting human resources information systems (HRIS) and payroll systems, preferably in a municipal environment.
• Experience with SAP Success Factors, Kronos, and JD Edwards applications is preferred. 
• Human Resources Professionals Association (HRPA) Designation is preferred.
• Ontario Municipal Management Institute (OMMI) Certified Municipal Manager accreditation is an asset.
• Strong technical, analytical, and problem-solving skills, with the ability to troubleshoot and process issues effectively.
• Strong experience with the recruitment and selection process.
• Specific knowledge of applicable legislation and regulations, including the Employment Standards Act, Pay Equity Act, and Canada Revenue Agency requirements.
• Demonstrated understanding and experience working with payroll, pension and benefits, compensation and reporting functions. 
• Advanced proficiency in Microsoft Office applications, particularly Excel.
• Working knowledge of project management principles and methodologies.
• Ability to develop, coordinate, and deliver functional user training and system-related documentation.
• Excellent customer service and communication skills, including the ability to handle sensitive information in a confidential manner.
• A valid driver’s licence (minimum G2 Class) and access to a reliable vehicle.