Housing Maintenance Manager - Six Months

BASIC FUNCTION

This position reports to the Director of Housing Services and is responsible for overseeing the day-to-day management of housing operations services delivered through various Social and Affordable Housing Programmes.  Duties include, but are not limited to, supervising four full-time staff directly including one non-union maintenance operations supervisor and one non-union Capital Asset Supervisor, carrying out various duties including property maintenance and capital improvements for the Housing Services Division.  The Maintenance Manager is responsible for the implementation of programme related policies and procedures in accordance with the Housing Services Act, regulations, policies and directives, practices and agreements to foster an environment of positive tenant and community relations to provide safe and affordable housing.  The Maintenance Manager is an active member of the Housing Services management team and is responsible for contributing towards the achievement of divisional and departmental goals. 
 

PRINCIPAL RESPONSIBILITIES

Under the guidance of the Director of Housing Services, the Housing Maintenance Manager has the following duties and responsibilities:

• Provide leadership and supervision to staff in a manner that motivates, guides and directs them to be responsible and accountable. 
• Direct supervision of two full-time union staff for purposes of participation in selection, hiring and performance evaluations, and two non-union Supervisors.
• Direct the delivery and management of the social and affordable housing maintenance administration and capital works for tenants and their housing units/buildings, including:
• Oversight of maintenance services, preventative maintenance, long range capital plans, coordination of tenders and participation in the administration of tender awards, standing contractor agreements, housing stock and assets.
• Liaises and maintains good communication and relations with tenants, construction trades and contractors, social and community agencies and partners, including local support service providers, local police and other agencies and partners.
• Directly manages maintenance and capital services’ issues, extraordinary funding requests and priorities including the review, investigation and recommendations and /or direction to staff, and provide appropriate and effective responses, including direct liaison with the tenants, contractors, legal clinic and other related. 
• Provide clarification and direction on existing policies, guidelines, rules, processes and practices to staff, and make recommendations for the development and/or revision of housing policies, business processes, forms and form letters for approval and implementation.
• Manages Health and Safety requirements for staff and residents (e.g. fire drills) including mandated training on corporate health and safety requirements, safe operating procedures for equipment and tools.
• Responsible for completion of housing specific information for the renewal of insurance for properties, including information on rental value, contents and revenue, and coordinate incident reports and claims, including possible litigation.
• Responsible for the rotational on call programme providing response to after-hours emergencies, including developing a schedule to address the rotational on call service, training on call staff, developing effective response procedures and timing as well as participating in the rotational on call schedule.  This position is the first contact for any maintenance emergency that requires an escalated response during the on-call rotation.
• Perform other related duties as required.

MINIMUM QUALIFICATIONS

• Three year university degree ‘or equivalent’ in construction, building science, or related building maintenance fields.
• Minimum five years of experience or equivalent in the delivery of housing maintenance and capital works, human services and government administration.  
• Property Management Professional designation preferred. 
• Knowledge of the Housing Services Act, Residential Tenancies Act, regulations, policies and directives, practices and standards, Ontario Building Code, Ontario Fire Code, local Municipal By-Laws, Construction Lien Act, applicable related social housing legislation and agreements.
• Proven management and leadership skills, including the ability to work in a union environment.
• Basic Emergency Management certification or higher preferred.
• Excellent knowledge of local service and community agencies and the services they provide.
• Excellent communication, presentation and problem solving skills.
• Sound judgement and decision making skills in situations that can be ambiguous or difficult.
• Excellent knowledge of computers, programme specific databases.
• Excellent organizational skills and ability to maintain accurate records and statistics.
• Proven ability to work collaboratively with colleagues, community partners and clients.
• Excellent interpersonal awareness and ability to work as a positive member of a team.
• A valid driver’s licence (minimum G2 Class) and access to a reliable vehicle. 
• On-call rotation for after hours and weekend coverage.