Housing Services Clerk - ARR

BASIC FUNCTION

This position reports to the Applicant Services Manager and is responsible for supporting the delivery of client services which includes accounts receivable, reception, maintenance services and application services for the Housing Services Division.

PRINCIPAL RESPONSIBILITIES

Under the guidance of the Applicant Services Manager, the Housing Services Clerk - Accounts Receivable Reception has the following responsibilities:

• Greet and deal with clients and potential clients, both in person and on the telephone.
• Operate the switchboard and channel in-coming calls/messages to the appropriate person.
• Operate the paging system.
• Address outgoing mail and sort incoming mail, including courier services.
• Maintain phone directories.
• Answer and direct general inquiries to the appropriate personnel.
• Photocopy, fax and prepare correspondence/data entry into various databases.
• Update the telephone messaging system to advise clients of holidays and changes in business hours.
• Daily opening and closing of the office.
• Prepare courier packages for daily pickup.
• Receive, process and balance rent and other non-rental accounts receivable by payment of post-dated cheques, cheque, interac, money order and cash for amounts totaling approximately $83,000 monthly
• Maintain a postdated cheque log system on a daily basis and ensure cheques are deposited on specific dates which will include preparing bank deposits and maintaining a deposit log.
• Reconcile and post COMSOQ payments for amounts totaling approximately $40,000 monthly
• Reconciling and positing OW/ODSP electronic statements for amounts totaling approximately $47,000 monthly
• Processing NSFs and preparing and distributing NSF letters
• Initiating the tenant move out process by entering responsibility date and preparing move out notice and letter.
• Prepare lock change charge batch and process payment
• Prepare monthly lease renewal and CWL annual update packages.
• General administration support and other related duties as required.

MINIMUM QUALIFICATIONS

• High school graduation, plus additional programme/course(s) of over six months and up to one year or equivalent in business administration, accounting, human services or related field.
• Over six months related experience in business administration, accounting functions and/or human services.
  
• Experience in customer service is preferred. 
• Accounting skills required, with demonstrated ability for accounts receivable including pre-authorized payments, debit and money orders.
• Knowledge of the Housing Services Act and Regulations, Residential Tenancies Act and other related legislation.
• Ability to apply established methods or procedures, such as referring to legislation, manuals, policies and procedures.
• Excellent customer service skills and the ability to work with a diverse client group in a professional manner.
• Strong organizational skills with the ability to maintain accurate records.
• Well-developed written and verbal communication skills.
• Ability to maintain confidentiality.
• Working knowledge of Microsoft Office and database software.
• Knowledge of residential maintenance and community agencies would be an asset.