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Ontario Works Receptionist - Nine Month

Wellington County consistently ranks as one of the safest communities in Canada and is home to vibrant economies, active and inclusive communities, and beautiful landscapes.

We are committed to building and maintaining a respectful, inclusive and equitable workplace that is representative of the community we proudly serve. The County is looking for individuals who are committed to public service, enjoy collaborating with others and share the County’s values. We value applicants with a diverse range of skills, experiences, and competencies, and are looking forward to welcoming new members to our talented team.

The County offers a generous compensation, benefits and pension package. We also offer ongoing career and development opportunities to our employees, with a commitment to health and well-being.

Posting ID: 2014  
Department: Social Services  
Division: Ontario Works  
Position Type: Nine Month Full Time Contract
Work Hours: Monday to Friday, 35 hours per week: regular schedule is 8:30 am - 4:00 pm onsite/in-person; flexibility of hours may be required.
Work Location: 129 Wyndham Street, Guelph - the County of Wellington is an employer that provides service onsite.
Vacancies: 1                                                                                                                                         
Application Deadline: 10/01/2025   

BASIC FUNCTION

This position reports to an Ontario Works Manager and is responsible for assisting clients that are contacting an Ontario Works office. This position provides high quality service to the public and to staff in a number of different ways, including:  greeting and assisting the public who visit the office, assisting clients that telephone the office (switchboard and main phone lines), responding to general client inquiries, processing of internal and external mail as well as items being received from clients and providing administrative and clerical support to the office.

PRINCIPAL RESPONSIBILITIES

  • Communicating tactfully with clients and the public, both in person and via telephone.
  • Providing general information on County programmes and services in response to inquiries.
  • Referring clients to community agencies and resources as appropriate.
  • Managing office communications including mail, courier, voicemail, fax.
  • Providing administrative support to workers including scheduling of appointments, returning phone calls, copying, ordering forms and office supplies.
  • Operating switchboard and directing calls to proper extensions.
  • Ensuring front office supplies are ordered on time, keeping an inventory of required items.
  • Updating the telephone messaging system, public signage and other public communications to ensure clients are aware of changes in service (ie. holiday closures and changes in business hours).
  • Assisting with general administrative duties to support the delivery of Ontario Works (third party checks, filing, etc.).
  • Other duties as assigned.

MINIMUM QUALIFICATIONS

  • High school graduation or equivalent.
  • Over three months experience with Ontario Works and client service.
  • Ability to communicate clearly, demonstrate empathy and deliver high quality service to members of the public.
  • Excellent organizational skills and the ability to manage multiple tasks in a busy work environment.
  • The ability to apply established procedures, and policies to solve problems.
  • Ability to maintain accurate records.
  • Excellent computer skills and experience operating database software.
  • Ability to handle sensitive and confidential information.
  • Knowledge of the Ontario Works Act and other related legislation.
     

Pay Range: $28.86 - $33.64 (2025 Union Compensation Grid)
Benefits: Extended Health Care, Emergency Travel Assistance, Dental Care; mandatory enrolment, premiums 100% covered.
Pension: As a non-full-time (NFT) employee of an OMERS employer, you are eligible to elect to join the OMERS Pension Plan at any time. Enrollment in OMERS is voluntary.
Medical Responsibility Time: Prorated and accrues at 1 day/month.
Vacation: Accrues to start at three weeks/annum; increases based on length of service.
Union Dues: Payable to CUPE Local 973 at a rate of 1.964% of gross earnings.
Parking: Provided; taxable benefit provisions apply.                                                                   
Mileage: If applicable, as per CRA allowances. 

The County of Wellington is committed to providing inclusive access and accommodations for disabilities throughout the application and selection process. We are continuously working to improve our systems, policies, and practices to ensure our employees, in all their diversity, can succeed. Should you require accommodation for a disability through the recruitment process, please let us know and we will work with you to meet your needs.

Personal information is collected pursuant to the Municipal Freedom of Information and Protection of Privacy Act and will be used only to evaluate the suitability of applicants for employment.

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