Project Supervisor (Homelessness Reduction) - 16 Month

BASIC FUNCTION

This position reports directly to the Community Planning Project Manager and is responsible for supervising, coordinating and overseeing the project activities of a Homelessness Reduction Innovation Fund (HRIF) Pilot Project within the homelessness-serving system. The goal of this project is to pilot an ICM-based Housing First Program in Wellington-Guelph. This position serves as the operational link between community partners, funding bodies, and internal County teams. 
Project-related job duties will include supporting service provider(s) in recruitment, project oversight, data collection and reporting, financial tracking, and compliance with service agreements and/or Memorandums of Understanding (MOUs). 
This position also supports the broader Wellington-Guelph Coordinated Access System and key goals of the Wellington-Guelph Health and Housing Community Plan. Other job duties include working within the Social Services Department and with community partners to improve the homelessness-serving system.

PRINCIPAL RESPONSIBILITIES

Under the guidance of the Community Planning Project Manager, the Project Supervisor has the following responsibilities:

• Monitors project activities, performance indicators, financial guidelines, and reporting schedules to ensure service provider compliance, project accountability, and audit-readiness according to Canadian Alliance to End Homelessness (CAEH) and Reaching Home/Federal government standards. 
• Facilitates regular check-ins, project working groups, and stakeholder sessions to maintain project momentum, troubleshoot operational barriers alongside the service provider, and support collaborative project delivery. 
• Leads project reporting to CAEH, informed by project data, financial statements, and narrative reporting on successes and challenges.
• Provides supervisory support to the service provider. This includes participating in recruitment processes, formal responsibility of making effective recommendations to the service provider’s program supervisor regarding work schedules, overtime, discipline, removal from County workplaces, and commending good performance. 
• Act as the liaison between County management and the contracted service provider.
• Collaborates closely with the Housing Stability Team to align project activities with local Coordinated Access System protocols, workflows, and system-level homelessness prevention and shelter diversion efforts.
• Collaborates with the Housing Stability Coordinator(s) and service provider to ensure project teams are effectively utilizing HIFIS (Homeless Individuals and Families Information System), while also coordinating the monthly collection, verification of target population metrics, and project-related data to CAEH in compliance with data quality and privacy standards.
• Works with internal and external partners to participate in community needs assessment related to homelessness, including sharing of information, membership of working groups, community planning initiatives, and making recommendations for service improvements, as informed by project activities. 
• Develops and conducts project-specific service reviews/evaluations, cost analysis reports, client service satisfaction processes, and system-capacity building activities.
• Supports project conceptualization, Needs Assessments, Expressions of Interest (EOIs), and grant proposal writing as applicable for other funding opportunities, while designing logic models, evaluation frameworks, and transitioning short-term projects into sustainable, long-term funding structures.
• Embeds equity, accessibility, and cultural competency throughout all project phases, ensuring service pathways are respectful, responsive, and tailored to meet the needs of diverse client populations.

MINIMUM QUALIFICATIONS

• Three-year college diploma related to social services or another related field.
• Minimum four years of experience or equivalent in social services or community development field, with specialization in housing and provincially contracted social services preferred.
• Previous supervisory or project management experience is required. 
• Certified Associate in Project Management (CAPM) Certification or equivalent is an asset.
• Working knowledge of data management systems as well as evaluation methods, with the ability to analyze information from many sources. 
• Knowledge of the structures, planning and delivery mandates within the provincial social services, health care, mental health and addictions service delivery systems.
• Knowledge and experience working with community agencies and programmes. 
• Comprehensive knowledge of homelessness services and supports, including the challenges and barriers faced by people experiencing homelessness. 
• Knowledge of community planning and development processes as they pertain to social services delivery. 
• Excellent communication, facilitation and presentation skills. 
• Excellent computer skills and experience operating database software. 
• Excellent problem-solving skills with a proven ability to work effectively in a team environment. 
• A valid driver’s licence (minimum G2 Class) and access to a reliable vehicle.